The duties and responsibilities of Helpdesk Officerinclude but is not limited to:
1. Provide technical assistance to users, include hardware and software issue.
Provide first-level support for hardware, software, and network issues;
Respond to helpdesk tickets, emails, chat, and phone calls,… in a timely manner;
Troubleshoot and resolve technical issues related to computers, printers, and other IT equipment.
2. Receiving support requests related to the services of the IT Department from the other departments, includes:
Install and allocate Information Technology equipment;
Handling IT requests from departments;
Meeting, Trial lecture, Event support in IT tasks;
Troubleshooting at workstations.(LAN, Wifi, Hardware, Software, Printing, IP Phone);
Consulting on configuration and informatics equipment;
Information Technology equipment management;
Ensure security mode, avoid viruses, prevent data loss;
Planning to update patches for terminals (patching management);
View log file on workstation operating system (Windows).
Job Requirement
1. Qualifications:
Bachelor's degree in computer science, information technology or a related field;
Preferred certifications ( IT Service desk Professional, ITIL, CCNA, MCSA, LPI, ...)
2. Experiences:
At least 2 years of experience in a technical support role or equivalent position;
Experience in an academic or educational environment is a plus;
Familiar with Windows 7, 8, 10, 11, MacOS, Microsoft Sharepoint, Microsoft Office 365, Google Worksapce, Zoom, WebEx...
3. Knowledge
Knowledge on helpdesk procedure;
Working knowledge and expertise with a variety of software, hardware, and applications;
Very good knowledge and experience in the administration and operation of systems, networks and cloud;
Good Knowledge of security standards and communication.
4. Skills
Analytical skills to study problems and records and identify solutions;
Being able to multi-task and establish priorities;
Good problem-solver with outstanding analytical skills;
Maintain the composure under pressure to calmly find solutions;
Good and solid communication skills to clearly convey information to staff.
5. Behaviours required
Willingness to solve complicated problems and see projects through to completion;
Ability to work overtime;
Ability to be self-confident in an international working environment.
More Information
Degree:
Bachelor
Age:
Unlimited
Job type : Permanent
Probationary period: 60 days
Working time: 40-hour work week or 8-hour work-day from Mon to Fri
Training opportunities:
- Free English and German classes
- Participating in orientation training and professional training classes
Colleagues: Friendly and supportive
Benefit:
-13th month salary
-Accident insurance 24h PVI
-Bonus on Tet, public holiday
-Provide laptop
-Pay SI on the 1st month of working and exactly salary amount as contract
-Salary raise as working experience and review salary basing on performances
-Annual teambuilding
-Shuttle bus from HCMC to VGU
Holidays: 12 days per year and sick leave full pay 3 days per year
Salary:
15 Mil - 20 Mil
VND
Company Overview
Vietnamese-German University (VGU)Contact person: VGU - HR Department
http://www.vgu.edu.vnCompany size: 100-499
The Vietnamese-German University (VGU) is a Vietnamese state university. Founded in 2008, VGU is based on a close cooperation between the Federal Republic...Detail
The Vietnamese-German University (VGU) is a Vietnamese state university. Founded in 2008, VGU is based on a close cooperation between the Federal Republic of Germany and the Socialist Republic of Vietnam, with the goal to become the leading research university in Vietnam and the region.
VGU´s strategy is to implement excellent German study programs in the fields of engineering, natural science, economics and customize them to the needs of Vietnamese higher education. Being a joint effort of Vietnamese and German institutions, VGU follows the successful German model and standards concerning the academic and administrative structure.
The Vietnamese - German University is both, a research and a service university. Besides its curricula and teaching staff, which ensures the highest quality in research and education, the VGU Administration, including the Presidential Board, the Student Service Center, the Facility and Building Management, Human Resources, Finance and Accounting as well as the Marketing and Student Recruitment Department sustain smooth operations at VGU and therewith create an ideal learning, teaching and working environment.