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Rochdale Spears Co., Ltd.

IT Helpdesk Officer

Rochdale Spears Co., Ltd.
Updated: 16/08/2024

Employment Information

Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Resolve technical problems on ITSM system
  • Responsible for helping IT projects when need to.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Follow IT ticket system ITSM.

Job Requirement

  • Education & Major: College or University
  • English level: Basic 
  • Computer skill and/or software: Good
  • Working under close supervision.
  • Clear communicator (written and verbal).
  • Creative problem solving and conflict resolution.

More Information

  • Job type : Permanent
  • Salary: Competitive

Company Overview

Rochdale Spears Co., Ltd.

www.rochdalespears.com.vnCompany size: 4000 - 4500
Rochdale Spears Dong Ba, Binh Hoa, Thuan An, Binh Duong Rochdale Spears is a very successful Group of companies which design, manufacture, and distribute...Detail

IT Helpdesk Officer

Rochdale Spears Co., Ltd.

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