Workplace: District 1, Ho Chi Minh City

Working Hours: 12pm – 9pm

Salary: 25M to 30M

Responsibilities

· Provide technical support to users both local and in Australia - respond to incoming requests via phone and ticketing system in an efficient and effective manner

· Diagnose and troubleshoot hardware and software issues, and guide users through resolution steps

· Install software on user's device on site and remotely, perform basic administrative tasks such as password resets, account creations etc.

· Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe information about the status of assigned jobs

· Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs

· Maintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and technical documentation for inclusion into the Knowledge Base

· Debugging / Investigating the customized issues

Knowledge, Skills & Experience

· University Qualification in Computer Sciences, Information Technology, or related field with certificates

· 2+ years experience in a technical role such as Desktop Services as Level 1 / Level 2

· Strong knowledge of Windows operating systems

· Experience in commercial IT technologies such as Networking and basic Server configuration

· Excellent Microsoft platform expertise including but not limited to Active Directory, Group Policy, Office 365, hybrid on-premise and cloud based solutions

· Strong understanding of Routing, Firewall Security, Wireless etc

· Full understanding of the Information Technology Infrastructure Library (ITIL) Framework

· Experience in documenting processes and procedures

· Experience with SQL and its variation among popular databases

· Software Development Fundamentals, Problem Solving, Documentation Skills

· Capable of troubleshooting common database issues

· Experience with Microsoft Access and VB

· Knowledge of SQL reporting services – advantage

**Please note: As part of interview process a technical assessment will be carried out by one of our senior team members.

Personal Attributes:

· Fluent in English

· Good written and verbal communication

· Attention to detail

· Customer Service Mindset

· Dedicated

· Team Work

· Meet strict deadlines / KPIS

· Problem Solving

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Salary: 25 Mil - 30 Mil VND