- Work closely and follow up with customers for the whole cycle from development stage to bulk delivery stage while providing full support in sourcing, sampling, manufacturing & product processing, quality assurance & compliance.
- Develop new design with customer, ensure that products meet customer’s concept, quality, requirements while overseeing all the aspects of merchandising job.
- Discuss and have Samples Room speed up to meet the requested development timeline.
- Follow and coordinate with relevant teams for ordering, shipping, handling, and related costs are kept in check.
- Supervise the production schedule of products to ensure timely delivery based on the requirement of customers.
- Work together with Technicians and QA team to solve any issues in production.
- Resolve conflicts between Customer and factory, e.g. delivery delay, quality issues…