A. General purpose of the position:

Perform secretarial duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.

Be Translator/ Interpreter for Doctors

B. Key duties and responsibilities:

1. Welcoming

- Greet and receive patient/visitors

- Check patient identify, ascertain purpose of visit

- Direct patient to appropriate staff

- Provide information to patient by respect FV policy

2. Telephone/email handling

- Answer incoming telephone calls

- Record and transmitt phone calls or messages to relevant people.

- Check email every day to be updated with internal news, receive supervisor's instruction and to handle patient's request

- Write understandable and professional reply by respect of FVH email templates

3. Booking appointment and scheduling

-Schedule patient’s appointments for consultations, x-rays, lab tests, physical therapy, MRI’s, CT scans...

- Arrange unscheduled patients

- Arrange refferals to other health care providers

- Get confirmation of appointment 1 day prior consultation

4. Orion System using

Technical expertise of Orion system using: Appointment, Registration, Clinic, Scan Management and other modules when applicable:

- Open visit and charge consultation/procedure fees

- Print forms

- Scan documents

5. Admin supporting to Doctor.

- Update consultation schedule of doctors

- Organize and arrange patient’s queue with appropriate and efficient manner

- Prepare patient file, necessary documents for consultation

- Prepare and help doctor to complete patient files for admission (medical treatment or operation)

- Follow patient’s results, assist doctors to explain and give results to the patient

- Provide information to patient and their family about FVH medical and non-medical services within knowledge and authority (insurance, admission, quotation, package… )

- Manage medical records and correspondence files

- Transmit correspondence and medical records by mail, e-mail, fax

6. Being interpreter/translator

- Interpret for doctors/patients and patient family

-Translate medical documents related to OPD patient (medical report/certificate, results, patient education materials, procedures…)

7. Reporting

- Report difficulties with patient, patient’s complaint

- Make other reports when require

8. Training and meeting

- Train and supervise new medical secretary

- Attend compulsory training and meeting organized by the hospital

- Update job knowledge by participating in educational opportunities; reading professional publications

9. Management of reception area and consultation room

- Keep reception counter in tidy and clean

- Organizing and storing paperwork

- Order and maintain stationery and equipment.

1. Qualification: Bachelor's degree in English.

2. Skills and knowledge:

-    Customer service

-    Clerical

-    Telephone Skills

-    Communication

-    Typing

-    Organization

-    Time Management

-    Coordination

-    Reporting

-    Correspondences

-    Microsoft windows

3. Foreign language(s): Fluent in English.

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Salary: Competitive