The duties and responsibilities of Welcome Centre – Incoming Coordinator include but is not limited to:

• Pre-departure and arrival management of international and Vietnamese students (degree seeking, exchange): nomination, requests for all aspects in the process (student service), information on VGU services and procedures, also to parents
• Handle student and parent requests during their stay at the institution in cooperation with faculties and administrative work units ("one stop shop" – incoming coordinator), consultation
• Provide related document and evidence-based statistical number and comprehensive information to Head/Deputy Head of Academic and Student Affairs
• Issue relevant documents on future student status at VGU for visa issuance with Vietnamese diplomatic missions abroad (immigration, visa extension etc.) as well as for other processes and inform the above target group on processes and standards at a public Vietnamese Institution of Higher Education, consultation
• Update students on new policies, regulations via various channels/media and consult accordingly
• Respond to incoming messages/ emails from international students as well as partner institutions and Vietnamese parents to handle their requests, answer questions and inquiries, provide information and consultation related to student services (policies, tuition fee, dorm, bus, student life at campus etc)
• Report to superior(s) on shortcomings, urgencies and imbalances in student handling regularly/on demand
• Plan and carry out events and implement intercultural and integrative measures for the international and Vietnamese student community at VGU during semesters (in cooperation with e.g. student clubs: international day/week, extracurricular activities) as well as assistance to/and organisation of incoming delegations as guests of the International Office (campus bookings and walks)
• Prepare statistics, reports, official letters related to student statistics for sending institutions, authorities in Vietnam and other organizations
• Support the main events of the International Office and ASA: Entrance Exam, Opening & Graduation Ceremony, Orientation week, international day, interns' activities etc

1. Qualification: Bachelor Degree in educational management, the humanities, English or related fields

2. Experiences: 

• At least 2-3 years of work experience in student related work units in higher education, preferably in an international context

3. Knowledge:

• Knowledge and proven professional experience in student affairs and/or in higher education administration in general, additionally psychology, intercultural awareness would be considered as an asset.
• Preference would be given to a candidate with knowledge in local infrastructure and reliable connections outside the Ben Cat campus that are relevant to the target group (services, housing)

4. Skills

• Fluent in both oral and written English, both in discussions/meetings and for the delivery of reports
• Excellent in MS-Office software
• Outstanding communication skills, teamwork oriented attitude, problem solving skills, intercultural competence
• Strong customer service orientation, creative, pro-active, can-do attitude
• Presentation skills
• Resilience and perseverance

5. Behaviours required

• Readiness to proactively anticipate needs of individuals from diverse cultural backgrounds and to react to those in an interculturally competent way
• Readiness to accept Vietnamese parents and students concerns in a fully customer-oriented way
• Readiness to understand the importance of the institutional internationalization (strategy) and to implement related measures in the work unit for the target group, willingness to collaborate with faculties and administrative work units in the institution to reach strategic goals for internationalization
• Ability to act self-confidently in an international working environment

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Probationary period: 60 days
• Working time: 40-hour work week or 8-hour work-day from Mon to Fri
• Training opportunities:

  - Free English and German classes
  - Participating in orientation training and professional training classes

• Colleagues: Friendly and supportive
• Benefit:

  -13th month salary
  -Accident insurance 24h PVI
  -Bonus on Tet, public holiday
  -Provide laptop
  -Pay SI on the 1st month of working and exactly salary amount as contract
  -Salary raise as working experience and review salary basing on performances
  -Annual teambuilding
  -Shuttle bus from HCMC to VGU

• Holidays: 12 days per year and sick leave full pay 3 days per year
• Salary: 15 Mil - 23 Mil VND