Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
Participate in the development and implementation of the project
Participate in the development of product digitization features in the customer journey
Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
Prepare reports for management and deliver to related parties
Communicate with related party to update about project progress
Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
Report issues to line managers in assigned tasks
Job Requirement
Bachelor Degree in Business/ Banking/ Finance/ Information Technology
At least 2 - 4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products
Language requirements – Fluent Vietnamese & English
Computer skills: skills in Microsoft Office applications (Powerpoint, Project)
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Detail
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy. In 2021, FE CREDIT & SMBC FC have a strategic partnership and is valued at US$2.8 billion.
We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company.
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