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SERVICE MANAGER - TRUNG TÂM MẢNG CODING

Wall Street English
Updated: 06/08/2024

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Annual Leave

Job Description

School Operations Management

  • Oversee student onboarding, class scheduling, tech clubs, and workshops.
  • Manage inventory of materials and ensure cleanliness of schools.

Academic Success Management

  • Handle teacher selection and ensure academic procedures comply with standards.
  • Implement corrective measures and request teacher training as needed.

Customer Experience Management and Commercial Support

  • Ensure effective parent-teacher communication and high satisfaction levels.
  • Support customer retention and student referrals; lead CX initiatives.

People Engagement and Development

  • Evaluate service team performance and ensure training compliance.
  • Drive staff engagement and maintain high morale.

Job Requirement

Must Have:

  • Strong customer experience mindset
  • Result-oriented
  • Effective communication and ability to influence stakeholders
  • Good organizational skills
  • Solution-driven with effective issue mitigation
  • Leadership and people development skills
  • Professional appearance
  • Ability to work under pressure and flexible hours (including evenings and weekends)
  • Computer literacy
  • Education: Bachelor’s degree
  • Languages: Vietnamese and English proficiency at WSE Level 13
  • Experience:
    • Minimum 5 years in the education industry
    • Minimum 2 years in a management role

Preferred:

  • Technical education background
  • Experience in a coding school

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent
  • Salary: Competitive

Company Overview

Wall Street English

https://wallstreetenglish.edu.vn/danh-sach-tuyen-dung/Company size: 100-499
Wall Street English Vietnam 21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City * Company Introduction: Wall Street English is an...Detail

SERVICE MANAGER - TRUNG TÂM MẢNG CODING

Wall Street English

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