The main responsibilities will include arranging tickets on the system, handling documentation, and supporting various tasks under the guidance of the Supervisor. This internship offers an excellent opportunity to gain hands-on experience in a dynamic and fast-paced environment.
Responsibilities:
1. Ticket Arrangement:
Organize and manage support tickets (Incident, Service Requests) within the eZSupport system.
Ensure timely resolution and follow-up on open tickets.
Collaborate with the support team, stakeholders/end users to prioritize and address issues.
2. Documentation:
Assist in the preparation and maintenance of technical documentation.
Ensure all documents are accurate, up-to-date, and stored appropriately.
Support the team in creating user manuals, process documentation, and training materials.
3. Support Tasks:
Provide administrative and technical support assigned by EDS (E-commerce and Data services) Supervisor/Manager.
Participate in system testing and quality assurance activities.
4. General Support:
Assist in organizing and scheduling meetings, training sessions, and workshops.
Perform other duties as assigned to support the Technology Department’s objectives.
Job Requirement
Fresh graduate or currently pursuing a degree in Information Technology, Computer Science, Business Administration, or a related field.
Basic understanding of E-commerce systems is a plus.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong organizational and time management skills.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Attention to detail and a proactive approach to problem-solving.
More Information
Degree:
Bachelor
Age:
Unlimited
Job type : Internship
Salary:
Competitive
Company Overview
Zuellig Pharma Viet NamContact person: Talent Acquisition Team
www.zuelligpharma.comCompany size: 1200
Zuellig Pharma started almost a hundred years ago and has grown to become a US$ 13 billion business covering 13 markets with 13,000 employees. We serve over...Detail
Zuellig Pharma started almost a hundred years ago and has grown to become a US$ 13 billion business covering 13 markets with 13,000 employees. We serve over 350,000 medical facilities and work with more than 1,000 clients, including the top 20 pharmaceutical companies in the world.
Zuellig Pharma is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible. In Asia, we provide world-class distribution, commercial solutions, patient care, clinic reach, data analytics, pharmacy channel and payor services to support the growing healthcare needs in this region.
Entered market in 1994, established entity in 1999, Zuellig Pharma Vietnam is currently regarded as the leading healthcare service provider in Vietnam, employing a total of 1200 staff. Our strongest segment is commercial solutions which is growing quickly and has ranked among top 10 pharmaceutical companies in Vietnam.