This position is responsible for overseeing the airfreight product performance including operations & customer services
II. Roles and Responsibilities
Responsible for overall airfreight product performance
Work closely with Airlines & Commercial Team for the product development, client solution and growth plan
Responsible for client implementation and managing the customer service & daily operation
Follow the customer’s KPIs and SOPs strictly
Monitor the KPIs and internal SOPs of the team carefully
Motivate the team to be proactive in securing ad-hoc business by quoting the most competitive rates and on time.
Follow up daily operation of both air export and import shipment, planning and allocation of staff duties and process.
Ensure maintain high levels of Customer Service & operation smoothly
Train & coach all staffs the internal systems and find ways to automate the process than manual process.
Build and maintain the good relationship with airlines and customers
Control the operation cost effectively, find the solutions to improve the cost if any
Manage the budget of air department weekly/monthly & provide the reporting to Directors/Finance Team on time
Coordinate to ensure our service commitments fulfilled and meeting customers' requirements
Internal documentation process:
Docs should be issued correctly:
File must be completed before deadline
Update the rate, schedule, information from airlines on time & exactly
Take care Internal & External customers
Take care customer careful & satisfy the customer requests
Work closely with others BUs to get the full information to handle the shipment
Support others BUs to provide the best service to the customers
Follow the customer KPIs and SOPs
Yêu Cầu Công Việc
YÊU CẦU CÔNG VIỆC
Degree holder in Global Supply Chain, Logistics or Transportation is preferred.
Minimum 6 years’ experiences in air freight industry and at least 2-years in managerial experience.
Good understanding and experience in air freight consolidations, airline operations, airport operations.
Understanding of verticals likes DG, E-commerce, Chinese is a plus.
Independent, strong leadership, team spirit, highly adaptable
Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skill, can meet tight deadlines
Strong communication and interpersonal skills
Proficiency in Microsoft Office – Excel, Word and PowerPoint
Fluent written and spoken English
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
28 - 45
Hình thức: Nhân viên chính thức
Lương:
25 Tr - 30 Tr
VND
Giới thiệu về công ty
CÔNG TY TNHH BSI FREIGHT VIỆT NAMNgười liên hệ: Pauline
Qui mô công ty: Ít hơn 10
Tập đoàn BSI – Gotofreight ở Hongkong, TQ là một đối tác vững mạnh và tiên phong trong lĩnh vực vận chuyển hàng không và logistics. Thành lập từ năm 2004,...Chi tiết
Tập đoàn BSI – Gotofreight ở Hongkong, TQ là một đối tác vững mạnh và tiên phong trong lĩnh vực vận chuyển hàng không và logistics. Thành lập từ năm 2004, BSI đã không ngừng đổi mới và phát triển: từ việc trở thành Doanh nghiệp Vận chuyển Hàng không nổi tiếng khu vực Hoa Nam, Trung Quốc vào năm 2009, cho đến việc xây dựng hệ sinh thái logistics thông minh số hóa vào năm 2019. https://www.bestservices.com.cn/en/
Năm 2024, Tập đoàn BSI - Gotofreight thành lập Chi nhánh tại Việt Nam (Tp.Hồ Chí Minh) CÔNG TY BSI FREIGHT VIETNAM.
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Welcome to BSI-Gotofreight, a pioneering partner in air freight and logistics. Established in 2004, BSI have continually innovated, evolving from becoming a renowned logistics company in the Southern China region in 2009 and to constructing a smart logistics ecosystem in 2019.
BSI used Information Technology at the core of our operations, with a clear mission, goals, and values. With a top-notch human resources strategy and a period of rapid growth, we proudly hold a leading position in Air Freight and logistics.
In 2023, BSI-Gotofreight was awarded the prestigious Authorized Economic Operator (AEO) certification, underscoring BSI credibility in the Customs credit management system. With a team of over 150 IT experts, BSI not only master digitalization and innovation but also possess global strength with a network spanning across nations.
With groundbreaking revenue and a leading position, BSI-Gotofreight is not just a choice for air freight logistics company but also a frontrunner in the global logistics revolution.