Ensure smooth workshop, repair car services operation. Guarantee correctness and professionalism in customer services, correct job time planning and task allocation for the workshop, and quality/final control of the repaired vehicles according to Mercedes-Benz Standards
Define market targets for workshops and the spare parts business and draw up a corresponding annual plan.
Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly, and optimal design of workplaces and processes.
Prepare planning and calculations for investments in workshops, facilities, and HR.
Develop concepts for increasing benefits for the customer, turnover, and profitability.
Plan workshop capacity, and technical and product training.
Regularly review prices for workshop services.
Please make sure to implement and monitor after-sales marketing activities.
Monitor the regional/local market concerning new competitors.
Carry out analyses of the competition/benchmarking in Services.
Responsible for HR requirements and recruiting/exit of staff
Manage, coach, and motivate employees.
Appraise employees and determine variable salary/bonus.
Monitor and optimize vehicle turnover, labor sales, part sales, cost operation, productivity, performance, and efficiency of employees/workshop.
Analyze attractiveness/profitability of key customers and customer groups/types of business.
Ensure professional customer complaint management.
and documentation is available for maintenance jobs on facilities, machines, etc.
Monitor reports in the media on the Mercedes-Benz brand and on competitors’ products.
Yêu Cầu Công Việc
Graduated in automotive engineering. Annual participation in the manufacturer’s product training in connection with the market launches of new vehicles
Minimum 03 years’ experience in service/workshop/after-sales automobile business management in a Dealership or equivalent experiences from other functions
Understanding of System and key figures of MB workshop analysis system
Detailed vehicle technology and product knowledge, possibilities and problems of fault diagnosis and repair work
Financial and liquidity plans, annual reports, balance sheets, invoicing, controlling, financial statistics, tax, financial and contract law, auditing
Market analysis, advertising, product presentation, after-sales product and services
Knowledge of market and products, basic commercial and legal knowledge, sales regulations
Managing and motivating a team, fair appraisal and feedback
Solving interpersonal problems
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
25 - 45
Hình thức: Nhân viên chính thức
Lương:
1,000 - 1,600
USD
Giới thiệu về công ty
Vietnam Star Automobile
www.vietnamstar-auto.com
Vietnam Star Automobile (Be established in 2005 by Lei Shing Hong - The foremost strategic partner of Mercedes-Benz Global) is The Largest Authorized Dealer...Chi tiết
Vietnam Star Automobile (Be established in 2005 by Lei Shing Hong - The foremost strategic partner of Mercedes-Benz Global) is The Largest Authorized Dealer of Mercedes-Benz in Vietnam, The No.1 FUSO Dealer in Vietnam and The Leading distributor of Freightliner parts. With more than 10 years working in automobile industry, Vietnam Star Automobile has always brought the best sale and after sale-services to its customers.
With all the unceasing effort, we have achieved some valuable awards, such as Service Excellent Award in 6 consecutive years, and got the highest Customer Satisfaction Index Score among all Vietnam Mercedes-Benz dealers in 7 years continuously.
Công ty TNHH Ô Tô Ngôi Sao Việt Nam (thành lập vào năm 2005 bởi tập đoàn Lei Shing Hong - Đối tác chiến lược hàng đầu của Mercedes-Benz toàn cầu) là Nhà phân phối Mercedes-Benz lớn nhất Việt Nam, Đại lý FUSO ủy quyền xuất sắc nhất của Mercedes-Benz và là Nhà phân phối phụ tùng Freightliner hàng đầu.
Với kinh nghiệm hơn 10 năm trong thị trường xe tại Việt Nam, Vietnam Star Automobile luôn mang đến những chất lượng dịch vụ trước và sau bán hàng hoàn hảo nhất. Nhờ những nổ lực không ngừng, chúng tôi đã đạt Giải thưởng Dịch vụ Hậu mãi Xuất sắc liên tiếp 6 năm và 7 năm liền đạt chỉ số hài lòng khách hàng) cao nhất trong tất cả các đại lý của Mercedes-Benz trên toàn quốc.
Lưu
