· Team leader experience: at least 2 years, team size from 10
· Experience with e-commerce/logistic industry or relevant industries.
· Monitor and improve processes to improve KPIs, customer experience, and work productivity.
· Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
· Develop training plans for your team members.
· Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
· Willing to support customers every time they need.
· Willing to travel as needed to meet clients and attend events for renew, upsell, …
· English: fluently