- Collecting data from internal and external sources on factors known to affect demand

- Analyzing sales, stock, and other data statistics

- Reviewing historical sales trends

- Modeling the data to forecast future demand

- Striving to meet and exceed sales goals.

- Gathering updates on all stakeholders that can affect demand

- Developing demand forecasts at multiple levels of aggregation for multiple time horizons

- Interacting with customers to understand demand forecast drivers

- Providing input to the BOM in developing inventory strategies on existing items, new products, and product phase-outs

- Refining systems and methods to improve forecasts in order to better anticipate customer needs

- Processing Purchase Orders/Sale Orders, Customer inquiries.

- Maximize On Time Delivery (OTD) by coordinating with materials and manufacturing groups to provide customers with the best possible delivery dates.

- Monitor customer daily shipment requirements and prepare Out Bound Deliveries (OBD’s) in SAP system.

- Work through part shortages list and communicate late deliveries to customers via email, phone and or customer portal as needed by customer.

- Provide general customer service including order status, tracking # requests, etc.

- Work with production planner on customer demand.

- Work with quality and management team to issue customer RMAs.

- Ensure that all customer complaints are addressed and communicated to team members.

- Preparing weekly and monthly sales reports.

- Support other supply chain activities

- Perform other duties as assigned.

-      At least 2 - 3 years of experience in a relevant position  

-      Experience in manufacturing customer service preferred.

-       Experience with SAP database software preferred.

-        Must be able to multitask and process information at a very detailed level.

-        Self-motivated and able to take the initiative to complete tasks quickly and independently.

-        Strong PC skills, especially with MS Word, Excel and Outlook.

-        Excellent verbal, written, and interpersonal communication skills in Vietnamese and English.

-        Bachelor's degree in a related field required.

• Bằng cấp: Đại học
• Độ tuổi: Không giới hạn tuổi
• Hình thức: Nhân viên chính thức
• Lương: Cạnh tranh