Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;
Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;
Daily Contact Corporate Escalations for assistance regarding “Quality, Missing Credit, or Returned items for Credit” disputes as needed;
Create response letter and submit all supporting documentation to Americanepress.com or sending email to related department in term of Visa/ Mastercard/ Discover issue;
Working with other departments in US for solving customer dispute, maintain customer satisfaction;
Update the dispute cases status to Vietnam team leader;
Daily update the data of Power BI.
Yêu Cầu Công Việc
1. Education
Bachelor’s Degree in Finance & Accounting/ Business Administration/ English Language, etc.;
2. Experience:
1-2 years of experience in customer care and support is preferred
3. Skills and Abilities
Fluent English communication;
Honesty, integrity, reliable and hard working;
Numerate, analytical, logical mindset;
Good communicating and negotiating skills;
People-oriented, fast-changing and multi-tasking ability;
Strong problem-solving skill;
Strong using Excel and common office software applications skill is a plus.
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
23 - 30
Hình thức: Nhân viên chính thức
Lương:
Cạnh tranh
Giới thiệu về công ty
Wanek Furniture
wanekcareer.comQui mô công ty: 10000 nhân viên
Wanek Furniture Co., LTD. No.11, VSIP II, Street 6, Hoa Phu Ward, Thu Dau Mot City, Binh Duong Province Contact person: HR Department Company size:...Chi tiết
Wanek Furniture Co., LTD.No.11, VSIP II, Street 6, Hoa Phu Ward, Thu Dau Mot City, Binh Duong Province
Contact person: HR Department Company size: 5,000-9,999
Wanek Furniture - an US company is a key company in the supply chain of the largest manufacturer of furniture in the world with a distribution network reaching out to more than 123 companies.
Wanek Furniture was established in Vietnam in 2008, and since then has expanded to 4 locations in Binh Duong Province with more than 9,000 employees.
Wanek Furniture not only offers its employees the opportunity to work in an international and professional working environment, but also offers its employees a long term and stable career path with attractive benefits. With a workforce having a positive attitude and a mindset geared towards success, Wanek Furniture continues to be a preferred employer who engages with its employees and strives for personal development to achieve the impossible.
We strive to provide our employees with a variety of opportunities for career development and advancement through continuous training opportunities both internationally and domestic, collaboration with a global team, and daily networking opportunities with experts within the companies various departments. Joining the Wanek team not only means you have a commitment to excellence, but you have the opportunity to shape your career with us to fulfill your professional goals.
Take the next step in your career as a part of our talented team, committed to exceptional quality and superior delivery.
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