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Nơi làm việc: Hà Nội
Cấp bậc:
Kinh nghiệm: 3 - 5 Năm
Lương: -
Ngành nghề: Dịch vụ khách hàng, Quản lý điều hành, Nhà hàng / Khách sạn
Hết hạn nộp: 30/09/2024
- Manage reception operations, ensuring efficient check-ins/check-outs and high guest satisfaction.
- Supervise, train, and support reception staff to maintain service standards.
- Coordinate with other departments to address guest issues and needs.
- Create and manage staff schedules, including handling peak times and holidays.
- Prepare and present performance and issue reports to the Board of Directors (BOD).
- Oversee billing and payment processes, ensuring accuracy.
- Implement improvements to enhance reception service and efficiency.
- Build strong guest relationships, handling complex requests and issues.
- Keep the reception area clean, organized, and welcoming.
- Previous experience (3-5 years) in a similar role within the hospitality industry is preferred.
- Proficient in English speaking and listening; additional languages are a plus.
- Strong organizational and multitasking abilities.
- Proficient in using hotel management software and reservation systems.
- Pleasant appearance, quick and agile.
- Flexibility to work various shifts, including weekends and holidays.
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Công ty Trách nhiệm hữu hạn Hoei VN
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Reception Leader
Lưu