Drive and ensure sustain the Highlands Coffee Service Excellence training program.
Support in sustaining the Highlands Coffee Service Culture through effective training & certification program and other training activities
Responsibilities:
Conduct Orientation & Basic Service training for Newcomers.
Conduct Server Leader, Store Manager and Senior Sales Associate training programs.
Ensure all servers' compliance in all policies and procedures during store operations by constantly audit store service
Be responsible for all admin tasks related to each training courses (registration, test, certificate…)
Coordinate and monitor enrollment, schedules, budgets/ costs, and equipments.
Maintain updated records of training curricula and material
Assist Training Manager/Leader in other training activities
Yêu Cầu Công Việc
Job requirements:
Education: Minimum College degree.
Education/Training Qualifications, Certificates in Hospitality/Services are a plus.
2 years of experience in Training/Customer Service.
Positively influences Server Leaders & store service teams.
Instructional proficiency with sound communication skills.
English proficiency is a plus and good presentation skills.
Working time: 8:30 AM - 17:30 PM | Working location: 338 Nguyen Van Linh, Thac Gian, Hai Chau, Da Nang
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Hình thức: Nhân viên chính thức
Lương:
Cạnh tranh
Giới thiệu về công ty
Highlands CoffeeNgười liên hệ: HR Dept
https://careers.highlandscoffee.com.vn/Qui mô công ty: 10.000-19.999
The brand originates from Vietnamese coffee. From the love for Vietnam and passion for coffee, in 1999, Highlands Coffee® was born with the ambition to...Chi tiết
The brand originates from Vietnamese coffee.
From the love for Vietnam and passion for coffee, in 1999, Highlands Coffee® was born with the ambition to elevate Vietnam's long-standing coffee heritage and spread the spirit of pride, harmoniously connecting tradition with modernity. Starting with packaged coffee products in Hanoi in 2000, we quickly developed and expanded into a famous coffee shop brand, continuously expanding our domestic and international operations since 2002.
Over the years, we have continuously brought delicious and richly-flavored coffee products into a comfortable and elegant space. Our cups of coffee are not just a familiar drink, but also carry with them a cultural mission that reflects a part of modern Vietnamese life.
Until now, Highlands Coffee® still maintains the manual coffee sorting process to select the best quality coffee beans, freshly roasted every day, and serve our customers with a bright smile. Our secret to success lies in the excellent space, excellent products, and attentive service at an affordable price.