Making the documentation:
- Reserve booking to airlines on time
- Send the booking confirmation to customer on time
- Track and trace shipment daily and keep update to client.
- Work close with carrier to resolve any space problem if any
- Communication with client/agent daily.
- Following key account SOP and client specific SOP if any
- Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.
- Complete billing process: issueing Debit Note/Credit note/SOA.
Handle document exactly:
-Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly
-Finish job file on time per month
KPI:
- Manage work item on client’s system and complete within SLA
- Manage KPI weekly
External Complaint from customer: Take care customer careful & satisfy the customer requests
Internal Complaint from Customers
- Work closely with other BU to get the full information to handle the shipment
- Support other BU to provide the best service to the customers
Initiative:Create new initiative for development and improvement
Compliance assurance: Follow the ITL regulations strictly
RESPONSIBILITY
- Ensure to send the booking, document on time
- Ensure to finish files before deadline
- Ensure to satisfy customer request
- Ensure no complaints from internal & external customers