- Ensures that all team members deliver a high level of guest service at all times.

- Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.

- Works with the Outlet manager and supervisors to train team members in guest service skills.

- Reports customer issues to the Directors.

- Oversees the preparation and update of training materials.

- Ensures restaurant standards have been implemented at an international level.

- Monitors operations and schedules and manages team effectively and efficiently in both peak periods and low business periods.

- Checks customer satisfaction on a daily basis and reports back to the Directors daily.

- Ensures that all team members work in a supportive and flexible manner with each other.

- Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu/offerings.

- Rosters team members effectively and efficiently.

- Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene.

- Degree: College and above

- Skills: communication, organization, demonstrates analytical, problem solving…

- A big smile and friendly personality.

- Experience in a professional environment.

- Passion and diligence, honesty, good English.

- Long term commitment to the job and to grow.

Benefits:

- A competitive salary depending on experience.

- Meal Allowance.

- Social Insurance, Health Insurance, Unemployment Insurance as per legislation law.

- Service charge each month.

- Annual Leave.

- Restaurant discounts at our venues

• Degree: College
• Age: 24 - 35
• Job type : Permanent
• Salary: Competitive