We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Technical Operations Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Operations/Technical:
Collaborate with Asia regional team to drive the operational plan, oversees day-to-day operation activities such as manpower integration and contingency management of automotive device
Inventory controlling; Review and approve all vendor services and its related cost ensuring cost are being properly managed.
Monitor the health status of all products and prioritize the repair process when required
Recommend enhancements to improve systems performance
Customer facing and technical support:
Establish end-to-end service delivery for projects
Analyze and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
Managing and solving technical issues faced by customers
Management:
Oversee installation technician team (fitment technician - must; software, hardware, embedded engineer - nice to have)
Provide products and systems training to internal employees (especially installation technician team) and customers when required
Lead the control room in long-term
Job Requirement
Requirements
Bachelor's Degree in Engineering with strong electronics / technical experiences
Experience in the M&E/Automotive/ System Integrator (SI)/ IOT/ Electronic Device industry
Minimum of 5 years experience in the role and experience in managing and growing a team (installation technician engineer team is preferred)
Technical capability with proven track record in incident and troubleshooting management (especially electrical knowledge relevant to car electrical system)
Excellent English & Vietnamese communication to work with both regional and local stakeholders across departments and clients
CÔNG TY TNHH CARTRACK VIETNAM Tầng 6, TF Building, 408 Điện Biên Phủ, Phường 11, Quận 10, TP Hồ Chí Minh, TP Hồ Chí Minh Cartrack is a leading global...Detail
CÔNG TY TNHH CARTRACK VIETNAM Tầng 6, TF Building, 408 Điện Biên Phủ, Phường 11, Quận 10, TP Hồ Chí Minh, TP Hồ Chí Minh
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.
Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.
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