Administrative tasks
- Implement store operating plan within budget parameters and sustain during financial year.
- Provide input into the stores operating plan.
- Develop and implement new administrative systems, such as record management.
- Supervise daily store warehouse's opening and closing; provide guidance through the implementation of standard procedure and monitor store keys.
- Supervise material order to ensure cost efficiency.
- Supervise the ordering and issuing of uniforms, name badges and swipe cards.
- Coordinate with Third party to tackle issues relating to house-keeping, security and technical matters.
- Make periodical report related to costs and other matters.
- Receive and work with inspection team from governmental authorities.
- Supervise other matters relating to staff's benefits, i.e. staff bus, staff canteen, medical room, garbage management.
Process & Guidelines
- Develop working process, guidelines for other departments to ensure smooth operation.
- Ensure compliance in internal controls.
- Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes
Cost Control
- Rigorously examine store's budget and expenditure to come up with cost saving plan.
- Control store expenditure within budget parameters.
- Promote, strengthen cost effectiveness mindset to all Store staff.
Supporting roles
- Plan ahead and work towards material order and related processes for new store's opening.
- Support other functions in execution of promotion schemes, customer survey, handling customer's grievance and finding solutions to arisen difficulties in operation.
- Support other departments regarding recruitment plan, staff allocation plan to ensure adequate staffing for smooth operation, especially in peak seasons.
Manpower management
- Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
- Approve duty roster, shift plan raised by subordinates.
- Take part in recruitment & selection activities
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.