Overseeing the process of customer retention within a business.
Analyzing prospective client’s needs to build business cases and/or proposals with business consultants.
Developing more business with existing clients including up-selling, cross-selling
Designing implementation plans including budget estimate and allocation with our service team, together with the Project Management team
Optimizing the workflows between InBold and clients.
Onboarding clients and their offices globally.
Onboarding internal staff on our clients and services.
Developing training material and content to improve the onboarding experience.
Taking ownership of client feedback and collaborating with company leadership to build partnerships with clients.
Building value-driven strategic relationships with your key clients leads to long-term development and retention.
Communicating with German clients on project briefings and transfer to the Project Management team for execution and vice versa as needed.
Providing insights into potential German prospect clients and ensuring the qualification of deliverables for German clients.
Job Requirement
Proven work experience as a Client Success Manager or similar role, preferably with Nordic / European clients
Professional English skills
Professional German skills, preferably native
Accountability and personal organization are essential.
Proactive mindset and willingness to go the extra mile to drive team performance.
Excellent communication and interpersonal skills.
Patient and active listener.
More Information
Degree:
Bachelor
Age:
Unlimited
Job type : Permanent
Salary:
Competitive
Company Overview
CÔNG TY TNHH INBOLD
http://www.thecolorclub.vnCompany size: 100-499
Our Company: The Color Club is a well-established marketing company with a data-driven approach to driving brand growth. We customize marketing...Detail
Our Company:
The Color Club is a well-established marketing company with a data-driven approach to driving brand growth. We customize marketing solutions to fit global marketing plans and budgets within Marketing Production, Digital Marketing, Brand Marketing, and Business Intelligence.
We aim high, constantly doing more and doing better for our Scandinavian clients to support their worldwide brand marketing performance. Markets change and business directions transform, and so evolve our operations in Scandinavia and Asia.
The Color Club is an equal opportunity employer, with an open door policy. Consistent knowledge sharing is the fuel that develops our people and business.
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