1. Management and debt classification
- Responsible for managing, debt settlement, debt classification and relevant reports required by SBV, VPB FC and management team
- Responsible for reports on debt management, debt classification, provision and other relevant reports as required by SBV, the authorities
2. Credit information report
- Responsible for reporting to CIC, PCB
- Responsible for consulting, answering all questions about customers’ transaction history, CIC &PCB reports to relevant departments
- Responsible for contacting CIC and PCB to update changes in regulations of CIC & PCB
- Follow up status of document issuance and proposal approval
3. Policy
- Study and update SBV regulations relevant to debt management and settlement, credit information reporting in compliance with SBV’s and VPB FC’s regulations from time to time
- Review, implementation implement all regulations and propose to update internal regulation, process to ensure the compliance and effectiveness.
4. Recording and monitoring documents
- Record and monitor all documents, reports issued by Collections Policy Department form of both hard copies and soft copies
- Provide documents/guidelines to relevant departments in required
5. Coordinate with Audit
- Provide, store relevant documents, data as requested by internal audit during the audits of CS&A Center as well as following up audit findings
- Provide, store relevant documents, data as requested by external audit/SBV inspector
- Ensure operating in accordance with the approved regulations, policies and procedures
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