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CRM Executive

Wall Street English
Updated: 30/09/2024

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Annual Leave

Job Description

CRM system building and implementation:

  • Set up workflows to capture data accurately and securely.
  • Automate CRM processes to reduce manual tasks.
  • Improve CRM design by exploring and implementing new features.
  • Create clear, structured reports and dashboards that align with business goals.

Responsible for preparing user training material and guidelines:

  • Provide support and guidance to colleagues and customers using the CRM, including assisting the training team.
  • Maintain clear and accessible configuration documentation.

CRM Service escalation support for end-users:

  • Troubleshoot user and software errors that disrupt efficient interaction between people and the system.
  • Meet with teams to analyze business trends.
  • Collaborate with team members to address significant issues.

Data analysis support:

  • Monitor daily data feed, and verify the accuracy of customer data.

Job Requirement

  • Ensure consistent use of the CRM system and compliance with sales processes.
  • Communicate changes to the platform and processes.
  • Maintain CRM data integrity with attention to detail.
  • Document case resolutions for knowledge sharing.
  • Work independently while being reliable and team-oriented.
  • Knowledge of SQL, databases, and APIs for CRM data governance, including:
    • Data standards
    • Data audits
    • Data structures
    • User access rights
    • Reporting
  • Experience with HubSpot, Creatio, or similar marketing automation systems is a plus.
  • Think critically and provide data-driven recommendations.
  • Exhibit patience with difficult user cases.
  • Basic English communication skills.

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent
  • Salary: 18 Mil - 22 Mil VND

Company Overview

Wall Street English

https://wallstreetenglish.edu.vn/danh-sach-tuyen-dung/Company size: 100-499
Wall Street English Vietnam 21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City * Company Introduction: Wall Street English is an...Detail

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Wall Street English

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CRM Executive

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