Your responsibilities:

· Manage customer touchpoints along the customer journey, ensure a seamless and consistent omni-channel communication experience.

· Develop and deploy customer satisfaction measures

· Plan and execution of customer and prospect care programs to enhance customer satisfaction

· Administrate customer cases and report to line manager, coordinate with relevant departments to ensure timely follow-up and maximize customer satisfaction.

Your qualifications and competencies:

·      Degree in External Relations, PR Communications, Sales, Business Administration, Law, Public Service or related field

·      At least 5 years of solid working experience in customer service for high-end hospitality, healthcare, banking, insurance, automotive industry or similar

·      Proficient MS Office skills (Outlook, Word, Excel, PPT…)

·      Logical thinking, process-focused ability

·      Excellent negotiation and interpersonal skills, customer service orientation

·      Fluency in verbal and written Vietnamese communication skills

·      Cross-functional collaboration ability and strong team player

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Salary: Competitive