Customer Service responsibilities:

• Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
• Check customer’s satisfaction
• Manage customers database
• Daily searching news
• Weekly inviting customers to join Customer gathering (CG)
• Weekly hosting customer gathering
• Record details of inquiries, comments and complaints
• Handle Complaint case from consumers, retailers and distributors.
• Do reports on complaints cases.
• Key in customers database from other sources
• Update & send E-birthday card to loyal customers
• Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
• Manage content, activities on Youtube channel & and Zalo page.
• Compose E-magazine contents and make layout

Administrative Tasks:

• Maintain office supplies, including stationery and sales materials.
• Assist the Administrator in managing office assets and maintenance.
• Coordinate with external couriers to ensure timely and reliable mail distribution.
• Handle various clerical duties such as filing, copying, typing, and faxing.
• Manage and process expenses related to utilities, deliveries, and other payments.
• Collect, organize, and file office reports and statistics promptly.
• Ensure office security and control access at the reception desk.
• Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
• Support employee onboarding and off-boarding procedures.
• Assist in coordinating training activities and company events.
• Perform additional assigned tasks as needed.

• Female, welcome fresh graduate from University or under 1 year experience
• Have passion in service industry;
• Customer-oriented, hardworking, trustworthy, eager to learn, and teamwork spirit;
• Flexibility to respond to a range of different work situations,
• Can working independently, ability to multi-task, prioritize, and manage time effectively
• Be willing to work overtime occasionally if requested
• Proficiency in both English and Vietnamese communication
• Proficiency in using MS Word, Excel, PowerPoint, Social network
• Photoshop, AI, canva skill is an advantage

For more information about career opportunities, please go to website rohto.com.vn (Tuyển dụng - Cơ hội nghề nghiệp)

Any questions about this job, please contact us via Linkedin: Rohto Mentholatum VN

• Degree: Bachelor
• Age: 22 - 25
• Gender: Female
• Job type : Permanent
• Probationary period: 2 months of probation with full salary
• Working time: The working hours are from 8:00 am to 5:00 pm from Monday to Friday
• Training opportunities:

  A2E skill training
  
  Pre-mortems
  Prioritization
  Problem solving
  Owner’s mindset
  Idea generation
  Coaching
  Influencing
  Courageous conversations
  Effective communication
  Presenting with impact
  Closed-loop conversations
  Creating business value
  Effective meetings
  Effective emailing
  Organizational health

• Colleagues: Friendly, supportive
• Benefit:

  Japanese Health Insurance for Staffs over 2 years contribution
  Company trip, Team building activities
  Holiday events

• Other extras: Parking fee
• Holidays:

  - 15 working days: from full 1 year to less than 3 years;
  - 16 working days: from full 3 years to less than 7 years;
  - 22 working days: from full 7 years or more to less than 37 years.

• Salary: 10 Mil - 10,5 Mil VND