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Customer Service Executive (Food Testing Service)

TÜV SÜD Vietnam
Updated: 07/08/2024

Employment Information

Benefits

  • Insurance
  • Travel
  • Allowances
  • Uniform
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

  • Take over the sales package (quote/contract signed, contract review) from sales people
  • Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer’s needs .
  • Manage and arrange the schedule for inspector/ technician implementation.
  • Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing.
  • Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result.
  • Prepare test/ inspection reports to customers and manager as well as perform other related administration work
  • Interface with customer job status and handle enquiries
  • Maintain and upkeep laboratory/ inspector records and documentations
  • Follow the samples status from subcontract, invoicing & payment to sub contract
  • Follow LMS program
  • Do invoice request and send to Account Dept to issue invoice
  • Handle the payment status of the customers
  • Report all activities to Manager
  • Other duties relevant to this level assigned by manager

Job Requirement

  • Bachelor’s Degree in Chemistry or its equivalent
  • Knowledge of testing and ISO17025 is an advantage
  • English communication with B level or equivalent
  • Office computer skills (Excel, Word, Powerpoint), Back-Office work skills
  • Result and service-orientated individual who possesses initiative and good communication skills
  • A proactive team player but with the ability to work independently in challenging projected and timelines

Others (Benefit):

  • Working in an international dynamic and friendly environment
  • Working time: Monday - Friday (8.30AM - 5.30PM)
  • 15 annual leaves, 15 paid sick leaves, Christmas leave
  • 13th-month salary, bonus based on performance and business result
  • Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
  • Insurance benefit package (Accident insurance 24/7, Health care insurance, Business travel insurance), annual health check
  • Free parking (bicycle, motorbike, car)
  • Ad-hoc staff engagement events, team-building activities, company trip
  • Participate in the company’s training programs, LinkedIn Learning license holder (fee supported by company base on company’s policy)

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Gender: Female
  • Job type : Permanent
  • Salary: Competitive

Company Overview

TÜV SÜD Vietnam

http://www.tuv-sud.vnCompany size: 100-499
About the Company TÜV SÜD – A global leader in the field of testing, inspection, management system certification and product certification renowned for...Detail

Customer Service Executive (Food Testing Service)

TÜV SÜD Vietnam

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TÜV SÜD Vietnam

Employment Information

Customer Service Executive (Food Testing Service)

Location

Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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