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Customer Service Executive

EUROFINS VIETNAM
Updated: 12/07/2024

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Uniform
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Annual Leave

Job Description

Eurofins MTS will be the hub to provide service chemical IQ project globally. This person coordinators with global team and work with customers who are mostly international enterprises.

1. Handling and following global clients:

Sending to clients appropriate test request form and protocols

Following clients requirements basing on their program procedure as below:

  • Testing, billing issue, distribution test reports…
  • Log-in to client’s IT system for updating information

Taking care of clients :

  • Addressing clients’ inquiries
  • For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

  • Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries
  • Explaining client program procedure
  • Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
  • Placing on hold, off hold samples
  • Explain the test requirement, related label required…
  • Explain testing price if any

3. Other tasks assigned by direct manager.

Job Requirement

  • 1 - 2 years in relevant positions such as customer service, sales admin in testing or B2B industries
  • At least graduated from university or above, major in business administration, international business, psychology
  • Advanced English in 4 skills.
  • Other languages are an advantage. 
  • Soft skills:  communication, negotiation, persuasion
  • Able to work independent and coordinate with other teams
  • Basic Microsoft office skill

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent
  • Salary: Competitive

Company Overview

EUROFINS VIETNAM

https://careers.eurofins.com/vn/Company size: 100-499
Eurofins is Testing for Life. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing, and in discovery...Detail

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Customer Service Executive

EUROFINS VIETNAM

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EUROFINS VIETNAM

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Customer Service Executive

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Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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