Provide consultation, receive, and respond to customer inquiries about the company's products through email.
Handle and resolve complaints and customer issues and provide relevant information to the appropriate departments for complaint resolution. Record customer feedback to improve products and services.
Coordinate with the marketing department to implement advertising and promotional programs as the company requires.
Perform other tasks as directed by superiors.
Job Requirement
Fluent in English.
Experience in customer service and understanding of e-commerce operations is an advantage.
Strong high-end customer service mindset, able to quickly and timely handle arising issues.
Working time: Working hours: Monday - Saturday, 9 AM – 6 PM. (WFH on Sat)
Salary:
8 Mil - 9 Mil
VND
Company Overview
CÔNG TY TNHH DG EXTERNAL
Company size: 10-20
ABOUT US DG External specializes in the cross-border e-commerce field with a lot of experience operating in several leading markets, including the US,...Detail
ABOUT US
DG External specializes in the cross-border e-commerce field with a lot of experience operating in several leading markets, including the US, Canada, Australia, UK & Singapore, etc. In particular, DG External owns a young, enthusiastic team ready to conquer all challenges and goals to bring the most satisfaction to customers.
In 2022, DG External owned 2 reputable websites, having more than 50,000 customers and selling more than 100,000 products to people around the world.
DG External always looks for and welcomes young and big-thinking talents, because great success begins with big thoughts to achieve the goals set out in the future.
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