Providing outstanding customer service to key Accounts.
Leading and motivating the customer service department to increase customer satisfaction
Lead the Customer service team for Sea freight – Key Account under BCO
Liaise with customers on the standard operating procedures
Prepare and manage customer key operation performance reports
Promptly handle customers / team escalations
To implement corrective actions and preventive measures for immediate service recovery
To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
Review the profit & loss of each shipment
Review & approve changes of work processes before escalation to line Manager
Conduct recruitment exercise for officer / executive position when needed
Provide related training to new staff assign to the team
Joint customer visit to resolved operations issue when necessary
OPERATION
Operation KPIs as per Key Account’s target
Average % of customers AR outstanding vs credit agreements
Number of escalation because of non-comply Customer SOP
% of customer with clear SOP
Control operation costs
Job Requirement
Min 7 years – experience in freight forwarding with sea freight operation
Possess excellence communication and interpersonal skill.
Pleasant personality and a good team player
DGR trained will be an advantage
Bachelor Degree : College or University
Knowledge : Shipping
Good command in English : B Level
Good Computer skills (MS Office) : Word, Excel, Power point
More Information
Degree:
Bachelor
Age:
Unlimited
Job type : Permanent
Salary:
Competitive
Company Overview
Indo Trans LogisticsContact person: HR Department
https://www.itlvn.com/
Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports...Detail
Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports management and Aviation Services. By playing an essential role in our clients’ businesses and delivering value added services throughout the supply chain with the highest quality service and the highest integrity, we aimed for complete customer satisfaction at all times. ITL endeavors to stay ahead with a creative solutions and the development of new service products to provide customers with unparalleled, innovative yet cost effective solutions. Our success is attributed by our employees and measured by the enrichment of the quality of life for our people and to fulfill our social and civil responsibilities to the communities we serve.