Message

Please sign in to perform this function

Sign in by

PepsiCo Foods Vietnam Company

Customer Service Specialist (Contractor)

PepsiCo Foods Vietnam Company
Updated: 28/06/2024

Employment Information

  • Work location: Ho Chi Minh

    Job level:

  • Experience: 1 - 3 Years

    Salary:

  • Industry: Food & Beverage (F&B)

    Deadline to apply: 31/07/2024

Benefits

  • Laptop
  • Travel
  • Incentive bonus
  • Training Scheme
  • Salary review
  • Annual Leave

Job Description

1. Order management

  • Accountable for the life cycle of a customer order, ensure on-time & in-full delivery and accuracy of sales order quantity and pricing.
  • To provide Sales Team and Customers with information on order and delivery status, stock availability, backorders, customer credit status, and late payment.
  • Manage and enhance relationships and processes both internally and externally with customers.
  • Process payment for trade promotion program, tool of trade allocation accurately and on-time.
  • Implement initiatives to achieve KPI metrics, including Case Fill Rate (CFR) and order processing accuracy.

2. Customer complaints handling

  • Efficiently and effectively address all customer complaints in accordance with company policies.

3. Reporting

  • Responsible for daily CFR report and analyze reasons for shortages in customer purchase orders and failed deliveries.
  • Collaborate with stakeholders to implement actions aimed at improving service levels by enhancing CFR.
  • Support Sales Team with routine sales reports such as Month-to-Date (MTD) Sales and daily or weekly pending Sales Order reports

4. Team engagement

  • Proactively share new system/process knowledge and lessons learned from mistakes to enhance the team's overall quality
  • Assist and support other team members as needed

Job Requirement

- Associate-degree or equivalent

- Minimum of 1 year of relevant work experience in Customer Service, Supply Chain, Order Management, or Sales Administration is preferred

- Proficiency in Microsoft Office applications (Word, Excel)

- Experience with ERP software (Oracle, SAP) is advantageous

- Strong customer service and communication skills

- Willingness to work overtime as required

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent
  • Salary: Competitive

Company Overview

PepsiCo Foods Vietnam Company

https://www.pepsico.comCompany size: 100-499
PepsiCo is one of the world's leading foods and beverages companies whose products are enjoyed by consumers more than 1 billion times a day in more than 200...Detail

Customer Service Specialist (Contractor)

PepsiCo Foods Vietnam Company

Get email alerts for new jobs

Setup Email alerts

Employment Information
Similar jobs

About us

PepsiCo Foods Vietnam Company

Employment Information

Customer Service Specialist (Contractor)

  • Job level Experienced (Non - Manager)
  • Salary Competitive
  • Deadline to apply 31/07/2024
  • Industry Food & Beverage (F&B)
  • Experience 1 - 3 Years

Location

Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
In Partnership with