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Customer Service Supervisor

Công Ty TNHH Honour Lane Logistics
Updated: 22/06/2024

Employment Information

Benefits

  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

  1. Develop and Manage Pricing Strategies:

    • Develop and implement pricing strategies that align with the company’s business objectives.
    • Analyze market trends and competitors to identify opportunities and challenges in pricing.
    • Establish pricing policies and procedures to ensure consistency and fairness.
  2. Manage Booking and Transactions:

    • Oversee the booking process from receiving requests to completing transactions.
    • Monitor and ensure shipments are booked and transported on time and according to customer requirements.
    • Handle issues related to bookings and transportation, ensuring customer satisfaction.
  3. Negotiate and Liaise with Suppliers:

    • Work closely with logistics suppliers (carriers, trucking companies, etc.) to negotiate the best prices and contract terms.
    • Build and maintain strong relationships with suppliers to ensure effective and sustainable cooperation.
  4. Analysis and Reporting:

    • Track, analyze, and report on pricing and booking performance on a monthly/quarterly/yearly basis.
    • Use data and analytics to propose improvements and optimize pricing and booking processes.
    • Report issues and trends related to pricing and booking to management.
  5. Support and Develop Team:

    • Lead, train, and develop the pricing and booking team.
    • Communicate goals, strategies, and work processes to the team, ensuring understanding and proper execution.
    • Motivate and encourage the team to achieve the company’s business goals.
  6. Collaborate with Other Departments:

    • Coordinate with related departments (Sales, Customer Service, Operations, Documentation etc.) to ensure smooth pricing and booking processes.
    • Ensure requests and feedback from other departments are handled promptly and effectively.
  7. Ensure Compliance and Service Quality:

    • Ensure all pricing and booking processes comply with company regulations and legal standards.
    • Monitor and ensure the quality of services provided to customers meets the highest standards.

Job Requirement

  • Bachelor’s degree in relevant fields such as Economics, Logistics, Business Administration, or equivalent.
  • Minimum of 3-5 years of experience in pricing and booking, preferably in the logistics industry.
  • Excellent negotiation, analytical, and project management skills.
  • Ability to lead and develop a team.
  • Strong communication and teamwork skills.
  • Proficiency with tools and software supporting pricing and booking management.

More Information

  • Degree: College
  • Age: 25 - 35
  • Job type : Permanent
  • Probationary period: 2 tháng
  • Working time: Thứ Hai đến Thứ Sáu:Từ 08h00 đến 17h00, Thứ Bảy: Từ 08h00 đến 12h00
  • Salary: Competitive

Company Overview

Công Ty TNHH Honour Lane Logistics

www.hlsholding.comCompany size: 25-99
Honour Lane Shipping (HLS) was established since 1997, Now HLS extends to 38 owned offices, with more than 1000 staffs. With freight volume exceeding...Detail

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Công Ty TNHH Honour Lane Logistics

Employment Information

Customer Service Supervisor

Location

Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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