1- Supervise the ORDER processing performance (below details) of team members
- Receive customers’ orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
- Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.
- Sort entered orders; make changes or cancel orders/backorders when required.
- Manage inventory by checking in-out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
- Manage daily invoices and current systems applied in the company.
- Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
- Ensure good performance on Order Desk function related on-time SO creation, SO accuracy, Customer satisfaction, etc
2- Perform and supervise the Customer Service & Reporting activities
- Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales.
- Respond to inbound customer inquiries for information or customers’ complaints such as ship dates or other questions and co-ordinate with other internal teams to handle until it is solved.
- Prepare order desk SOPs and other admin tasks for further improvement in order processes.
- Perform sale report/ operation project as requested by management team.
- Performs all other essential jobs related duties as required.