Responsibilties:

• Manage the CS team to improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to timely resolution
• Develop & monitor service procedures, policies and standards
• Keep fully accurate records and document customer service actions and discussions through CRM system
• Manage customers database and utilize effectively to engage customers and maximize the sales possibility
• Analyze statistics and compile accurate weekly/monthly/yearly reports
• Recruit, training and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements and skills:

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager with at least 05 years as management role
• Experience in providing outstanding customer service support especially in electronics or automotive industry
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to directly conduct training CS skills
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer satisfaction orientation
• BS degree in Business Administration or related field

• Degree: College
• Age: 28 - 40
• Job type : Permanent
• Probationary period: 2 months
• Working time: Monday - Friday (8h30 - 17h) and Saturday Morning (8h30 - 12h)
• Benefit:

  Bonus: 13th month salary, additional performance bonus up to 2 month salary for excellent performance.
  Getting company sponsor for health benefit package PTI after signing official
  Being trained frequently to improve professional skills and work-related skills.

• Salary: 30 Mil - 40 Mil VND