Online sale management

• Brief all subordinates about promotion schemes to ensure clear understanding and proper execution
• Oversee the resolution of any arising issues orders, system, app
• Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
• Directly resolve /Support subordinates to resolve customers’ complaints
• Monitor all kinds of Online Sale reports
• Follow & update online sale scheme timely
• Price change follow MD & OP plan
• Control stationery usage and have a cost reduction plan
• Propose plans to improve department, survey competitor & consumer shopping behavior
• Follow & update online sale situation frequency to Online Sale Manager/ Store Manager
• Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly

Cash Management

• Ensure money and documents are collected in full, exactly, on time and according to the process
• Ensure liabilities and receivable documents are tracked in a timely manner to limit losses

Manpower management

• Arrange Monthly Division’s duty roster and manpower schedule
• Ensure sufficient manpower during business in ad-hoc situations
• Monitor Group Leader(s), General Staff’s attendance and attire
• Approve duty roster, shift plan raised by Group Leader(s)
• Be responsible for Group Leader(s) and General Staff’s performance
• Identify and reduce unnecessary tasks to increase staff productivity
• Take part in recruitment & selection activities for Division’s staffing
• Motivate, training and develop staff in order to encourage their professional development
• Identify potential staff for succession planning purposes
• Build and promote team work spirit

Expense control

• Propose and provide solutions and tools to optimize resources
• Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs
• Allocate tools and equipment reasonably to save costs

Other duties

• Follow all working procedures, the company’s policies, rules and regulations
• Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip)
• Other tasks or responsibilities as assigned by direct Line Manager and Store Manager

University degree      

Prefer at least 1 year at online sale position

Minimum 2 years related experience is required        

Good communication skill       

Good command of verbal English

Teamwork skill: Actively promote team work

Leadership: Acting leadership by example

Computer literate: Word, Excel, Powerpoint

Have a polite, tactful and friendly attitude

Have good understanding of the needs of customers

Service orientation: customer service minded

Persuasion: Ability to persuade others in specific situations

Reasoning ability: Ability to definite problems

Ability to solve practical problems and deal with difficult situations

• Degree: Bachelor
• Age: 30 - 40
• Job type : Permanent
• Salary: Competitive