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Công Ty TNHH Aeon Việt Nam

[HCM] OPERATION OFFICER (E-COMMERCE)

Công Ty TNHH Aeon Việt Nam
Updated: 03/07/2024

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Employee Shuttle
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

1. Operation management
– To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work.
– To develop & train online sales team about process, flow, order monitoring, customer service, etc….
– To monitor order processing process, delivering services and handle return, refund, exchange requests from customers properly.
– Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting…) to deliver company’s products to customers effectively & efficiently.
– Make verbal or written daily, monthly reports related to sales e-commerce.

2. Customers service
– Manage customer enquiry for all on-line channels with fast & appropriate response
– Escalate of all problems/complains to assure they are satisfactory resolved
– Update all related issues regarding the orders for further coordinating with customer
– Analyze customer’s trend, comment, feedback and report
– Cross check with order status cancellation from delivery suppliers provide call to customers if need

3. Improvement
– Observe and listen to problems from the store to give solutions quickly
– Survey competitors & make a report to compare the weak point & strong point so as to improve next time
– Apply technology in operating to increase productivity
– Improve picking and packing process so as to speed up orders processing

4. Support
– Support the store when there are problems related to online sales: product, system and operation
– As a connection between HQ & stores to help the store achieve goals
– Support to clearly explain the problems in the procedure so that the store always does it right
– Call support from HQ & other department to support Omni in peaktime

Job Requirement

  • College/University degree
  • Ability to work well in a fast-paced environment
  • Can-do attitude & good problem solving skills
  • Strong teamwork & interpersonal skills

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent
  • Salary: Competitive

Company Overview

Công Ty TNHH Aeon Việt Nam

https://www.aeon.com.vn/tuyen-dung/Company size: 2,500
AEON Việt Nam chúng tôi là nhà kinh doanh bán lẻ đến từ Nhật Bản với lịch sử hơn 260 năm. Năm 2012, AEON chính thức thành lập Công ty TNHH AEON Việt Nam...Detail

[HCM] OPERATION OFFICER (E-COMMERCE)

Công Ty TNHH Aeon Việt Nam

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About us

Công Ty TNHH Aeon Việt Nam

Employment Information

[HCM] OPERATION OFFICER (E-COMMERCE)

Location

Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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