**Responsibilities**

• Understand customer enquiries and respond via applicable channels: email

• Understand customer enquiries and ensure they are answered or routed through the

  appropriate support channel.

• Manage customer escalations and ensure that these are answered, tracked, and escalated

  as required.

• Perform all procedures accurately, including following client’s documented call flows, work

  processes, data entry requirements, and complaint management processes.

• Ensure all SLAs are met accordingly.

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

• Provide a high level of professionalism and competent customer service.

• Able to communicate effectively with customers in a friendly and polite manner following

  the client’s processes.

• Able to read, write, and speak fluently and spontaneously in both English and, for native

  speakers, in their native language.

• Keep up-to-date on social media trends and best practices

• Collaborate with other team members to provide the best possible customer service

• Adaptable to a very fast-paced environment

  **Qualifications**

• Bachelor’s degree in any field

• 1+ years of experience in customer service

• Strong understanding of social media trend

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Can work on a rotational shift and on a weekend

• **Benefits**:

• Competitive salary and benefits

• Opportunity to work with a talented team of professionals

• Be part of fast growing project and work with diverse culture

• Base Salary: 4200MYR /month max

• Night shift allowance: up to 300MYR /month.

• Monthly KPI incentive: up to 300MYR /month.

  ** Work Schedule **:

• 5 days/week (any 2 days off).

  ** Work Location **:

• Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia

• Degree: College
• Age: 20 - 35
• Job type : Permanent
• Salary: 25 Mil - 28 Mil VND