As a member of the Collection team, you are in charge of:

• Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments.
• Responsible for site visiting verification.
• Handling other daily tasks by authorized Manager(s) when required.

Key Responsibilities

• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Utilize computer systems to handle skip tracing.
• Inform clients of overdue accounts and amount currently owed.
• Ensure all customer information is correct, including phone numbers and addresses.
• Listen to customer's story and determine if debt can be collected.
• Record new commitment to repay debt.
• Follow and maintain policies and procedures in all aspect of the position.
• Maintain good relationship and coordination with internal/external customer.
• Perform site visit verification.
• Ensure compliance with all Group and Local requirements and internal/external Auditors.
• Ensure al e-learning and classroom training courses are completed on-time.

Job Specification

Qualifications 

• Education qualification: Bachelor's degree required 

Big plus, if you have:

Competencies and Skills

• Knowledge of Retail banking products and services such as Credit Card, Personal Loan or Mortgage.
• Knowledge collection laws.
• Collection skills.
• Good time management and self-discipline to execute assigned tasks within timeline.
• Honest, proactive, eager to learn, enthusiastic at work, and able to work under pressure.
• High level of responsibility and self-motivation.
• Patience and stress management
• Hard working, strong team spirit, willing to support team members and work together to achieve a team’s goal.
• Able to adapt well to new environment to work/cooperate with other departments.

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Salary: Competitive