- Manage the team’s performance, growth and recommendations for additional growth and improvement. Ensure the team to reach KPI.

- Support team members reach the highest potential through effective one on one coaching and group training.

- Report to the Japanese side about operations and issues (if any)

- Answer questions from team members and provide guidance and feedback

- Motivate and encourage agents through positive communication and feedback

- Prepare monthly/annual results and performance reports

- Other tasks as required by management team.

- Japanese ability: N2 holder and above, excellent Japanese communication skills (Speaking, Listening, Reading and Writing)

- 2 years of experience in Customer Service roles or any relevant roles.

- University/Colleges required.

- 2 years minimum leading a team.

- Good presentation skills, team work, making report.

- Accounting background or strong MS office is much priority.

- Working experience in the convenience store is an advantage.

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Working time: 8 hours/day; 5 days/week as required by operation
• Benefit:

  - Salary: Negotiable
  - Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
  - Promotion opportunities
  - Periodical bonus: twice/year
  - Position promotion twice/year, salary increase: once/year
  - 13th month salary

• Other extras: transportation allowance, meal support, position allowance and language allowance
• Salary: Competitive