1. Main tasks

Research, create, and launch new products and update current products

- Research and analyse current products, customers’ needs, trends of tourism products, competitors’ websites and products

- Develop new products in Vietnam (GIT / SIC / Series and FIT), thematic tour program (family tours, honeymoon tours, etc.), multi-country and combination tours

- Coordinate with the Quality Control Department to conduct regular product evaluations (in-the-field inspections and reviews of feedback) to review current products

Support and report the information to the Product Manager

- Support the Product Manager in providing training for the Operation, Sales, and Marketing Department on new products and updated products

- Inform and suggest the creation of new products to the Product Manager

- Inform and suggest updates or remove current products based on an analysis of quality control reports and report this to the Product Manager

Support the Sales Department

- Give sales staff advice when they have special requests and difficult requests from clients

- Support the sales staff with tools for selling products more effectively (training about unique selling points of products)

Coordinate with the Operation Department on tour itineraries

- Coordinate with the Operation Department to build and verify the logistic of tours, products and programs

- Recommend the alternative tour options when needed

- Coordinate with tour guides and tour operators to create the most suitable itinerary proposed to clients

Support the Marketing Department with a B2B website

- Update all the factsheets and provide pictures for new products and send them to the Marketing Department to upload on the B2B website

2. Other tasks

- Conduct an inspection trip

1. Competency

-       Fluent in English language

-       Good knowledge of the Tourism field, Hotel and Tourism Management

-       Creative, dynamic, good knowledge about products and destinations in Vietnam, especially Northern Vietnam

-       Basic adventure skills such as cycling, trekking, kayaking

-       Good analytical, problem-solving and decision-making skills

-       Good presentation skills

-       Good communication skills & interpersonal skills

-       Good computer skills (Excel, Word, Outlook)

-       Good planning and organisational skills to balance and prioritise work

-       Self-motivated to learn new concepts and participate in new projects

-       Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive

2. Education 

-       University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages or other related fields

3. Experience

-       At least one year of experience in the same position

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Salary: 13 Mil - 15 Mil VND