1.Receive customer’s claim and feedback to CS/customers timely

2.Coordinate with relevant departments to conduct root cause analysis for customer claims and propose containment actions, corrective action, and preventive actions for management’s approval.

3.Maintain the customer claim tracker and prepare the monthly claim report

4.Perform the internal compliance audit to verify the actions agreed to implement according to approved CAPA

5.Join and take notes related to quality and technical issues during handover meeting (product development review)

6.Prepare and complete the handover meeting report and submit to relevant departments for signing off

7.Follow up with relevant departments on status of actions agreed during handover meeting

8.Plan and perform the regular internal audit for wood supply chain to ensure the compliance to FSC, EUTR

9.Receive the 3rd party audit plan for wood supply and follow up on agreed CAPA

10.Join the internal compliance audit team and perform the assigned tasks according to the company’s audit program

11.Other tasks assigned by QAQC Director

1.University Graduation (priority major in Foreign Language (English) or Business Administration )

2.Related Knowledge: Furniture, Customer Service, Quality Assurance 

3.Minimum of 03 years’ experience in Furniture industry with position in Sales, Customer Service, Quality Assurance

• Degree: Bachelor
• Age: 30 - 45
• Job type : Permanent
• Probationary period: 60 days
• Salary: Competitive