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Quality Assurance Specialist

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
Updated: 17/07/2024

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Annual Leave

Job Description

  • Monitor the quality of customer care service via call/email/chat channels.
  • Analyze, evaluate and score call quality/unvoice channel quality of employees.
  • Ensure service quality is improved based on quality standards.
  • Update feedback promptly and provide solutions to improve service quality.
  • Identify & escalate issues to the related teams when out of the scope of this department.
  • Find issues among members related to productivity and problem-solving.
  • Ensure all cases are solved within required timeframe following the company’s SOPs.
  • Report any product error findings to related product/engineering teams.

Job Requirement

  • Have 1+ year of experience in developing and implementing quality assurance programs in a call center environment.
  • Good English communication skills.
  • Ability to solve problems quickly and independently while working in a fast-paced environment.
  • Intermediate to advanced reporting skills.
  • Excellent ability to identify and analyze data for trends.
  • Ability to multitask and perform in constantly changing environment.
  • Strong organizational, planning, prioritization skills.

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent
  • Working time: Monday – Saturday, from 9 AM - 6 PM, working 25 days/month
  • Benefit:

    - Position promotion, salary increase: once/year.
    - Periodical bonus: twice/year.
    - 13th month salary.
    - Insurances followed Vietnamese Labor Law.
    - Bonuses, gifts for Holidays.
    - Activities: Birthday party, Employee engagement activities.

  • Salary: 16 Mil - 18 Mil VND

Company Overview

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Company size: 1.000-4.999
Gia nhập thị trường Việt Nam vào năm 2014 với trụ sở chính ở Hà Nội, transcosmos (TCV) đã góp phần nâng tầm cho thị trường BPO Việt Nam. Với sự phát triển...Detail

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CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

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CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Employment Information

Quality Assurance Specialist

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Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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