Listen call recording/ real time agent consult to consumer.

Quality scoring agent calls.

Detect and record non-compliance found.

Proposed report and training plan for agents.

Coordinate with Trainer and Teamlead to coach and train agents.

Propose solution to improve call quality and sales efficiency.

Other tasks assiged by OM

Knowledge and experience in telesales.

Have sense to detect and regcognize non-compiance behavior.

Experienced in training and coaching is a plus.

Skilled in analyzing records to provide problems and solutions.

Ability to communicate and inspire employees

• Age: Unlimited
• Job type : Permanent
• Salary: 12 Mil - 15 Mil VND