- Order Processing:
- Accurately process sales orders and ensure timely delivery to customers.
- Verify and validate customer orders, ensuring all required information is complete and accurate.
- Coordinate with warehouse and logistics teams to track shipments and resolve any delivery issues.
- Sales Support:
- Assist the sales team with administrative tasks such as preparing sales reports, maintaining sales records, and managing customer accounts.
- Respond to customer inquiries and provide information on product availability, pricing, and order status.
- Schedule and coordinate sales meetings, appointments, and travel arrangements.
- Customer Relationship Management:
- Maintain and update customer databases with current information.
- Handle customer complaints and provide appropriate solutions in a timely manner.
- Develop and maintain positive relationships with customers to ensure repeat business.
- Documentation and Reporting:
- Prepare and distribute sales documents, such as invoices, contracts, and delivery notes.
- Generate and analyze sales reports to assist in decision-making and strategic planning