At Long Hai Securitas you will be responsible for managing all the activities of security team at the site, working with Branch Manager to ensure all staff understands security policy & procedures. Manage and organizing patrolling of security team, and ensure that follow all of compliance with client's regulations. Specifically, you will be responsible for performing customer service following tasks to the highest standards:
1. Security Team management
- Organize, manage, monitor team member at the site
- Coaching and training skills: Security skills, Customer Service, First Aid, CCTV, Fire Fighting ... for team member
- Evaluation, reward, and disciplinary action
- Ensure the safety of employees' work
- Report daily/ weekly/ monthly follow request from clients
2. Compliance with regulations at the site
- Disseminate and train security regulations for employees, ensure the company's service standards when providing to customers
- Ensure team security at the site meet all of required of Regulation/ Audit of customer: CTPAT, SMETA, RBA, ...
- Notify line manager, the HR dept, and local authorities about accidents occurring in the affiliated area
- Participate in training and support training on security and fire prevention organized by local authorities
- Training first aid skills for employees and conducting first aid, first aid, and rescue for customers when needed.
3. Ensure the safety of people & facilities at the site
- Monitor fire protection equipment: Exit doors, Access Control, CCTV Camera system, Alarm system, SOC, CMS...
- Handling incidents: fire, explosion, flood...
- Participate in resolving customer complaints smoothly to protect the company's reputation
- Participating in checking the import and export of goods
- Control and prevent loss of goods at the warehouse, cashier or the counters at the site
4. Other tasks assigned by Branch Managers
- Organize the development of plans, task descriptions, and instructions for responding to emergencies or incidents
- Consulting and proposing to customers measures, solutions, and methods to manage security team and minimize risks for customers strictly.
- Coordinate with customers to resolve arising tasks according to regulations
- Report according to regulations including periodically, incidents that arise according to regulations.
- Participate in regular meetings with Client management levels according to regulations, including regular and extraordinary
- On behalf of Long Hai Securitas work and coordinate with local government agencies to resolve related tasks.
- On customers' behalf, resolve security-related issues and order when required.
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