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Software Product Executive (CRM system)

Wall Street English
Updated: 26/08/2024

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Uniform
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

CRM system building and implementation.

  • Establish workflows for data capture while always ensuring data integrity.
  • Enable CRM workflow automation and minimize basic transactional tasks.
  • Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
  • Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.

Responsible for preparing user training material and guidelines.

  • Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
  • Ensure clear and referenceable configuration documentation.

CRM Service escalation support for end-users

  • Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
  • Meeting with teams to help them analyze business trends.
  • Work with team members to solve the big impact issues.

Data analysis support.

  • Monitor daily data feed, and verify the accuracy of customer data.

Job Requirement

  • Drive consistent usage of CRM system and adherence to sales processes.
  • Lead communication for platform and process changes.
  • Attention to detail, to manage the integrity of the CRM data.
  • Create documentation on case resolution in order to facilitate knowledge sharing with team members.
  • Must be able to work independently and be team-oriented, reliable, and dependable.
  • Knowledge of SQL/ Database/ API to "Oversee CRM data governance” which will include:

           - Data standards

           - Data audit

           - Data structures

           - User access rights

           - Reporting

  • Experience with HubSpot/ Creatio or similar marketing automation system is plus.
  • Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
  • Patience when handling difficult user cases.
  • Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)

More Information

  • Degree: Bachelor
  • Age: 25 - 35
  • Job type : Permanent
  • Salary: Competitive

Company Overview

Wall Street English

https://wallstreetenglish.edu.vn/danh-sach-tuyen-dung/Company size: 100-499
Wall Street English Vietnam 21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City * Company Introduction: Wall Street English is an...Detail

Software Product Executive (CRM system)

Wall Street English

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Wall Street English

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Software Product Executive (CRM system)

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Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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