OPERATIONS

• Support OM in operation
• Manage team to hit KPI & control quality
• Reporting issue/performance to OM
• Quality control with QA
• Training/Coaching knowledge with QA
• Flexible for daily task.
• Review/Feedback SOP, process to OM.
• Fining the gaps in process and offering the best solutions to improve agent’s performance
• Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
• Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
• Identify risks and provide immediate action plans during sudden incident

TEAM DEVELOPMENT

• Help all members work in teamwork

CLIENT RELATIONSHIP

• Coordinate with other teams/ departments to achieve business’s goals

• Graduation from College 
• At least 4 yeards experience of team management
• At least 02 years of management experience (Supervisor level)

• Degree: College
• Age: 20 - 35
• Job type : Permanent
• Probationary period: - 2 months
• Benefit:

  - 13th month salary
  - Insurances followed Vietnamese Labor Law.
  - Extra Health and Incidence Insurance
  - Public Holidays and birthday gifts/ benefits.
  - Town Hall: monthly
  - Teambuilding/ Year end Party: once a year.

• Salary: 20 Mil - 25 Mil VND