General description (Position summary)

• Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;

• Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;

Major Responsibilities

• Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;

• Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;

• Key correspondence person for MICE groups inquiries;

• Consult and liaison with agents to tailor MICE solutions for clients

• Creating itineraries and quotations for MICE and reconfirming bookings for overseas agents;

• Constantly maintain and improve layout and content of a MICE proposal;

• Actively enhance agent network for Asian Trails, develop and increase client database;

• Deals with hotels and suppliers in Vietnam to get the most competitive rates and/or other benefits for client and Asian Trails;

• Coordinating with Operation Departments to ensure delivery of high-quality services;

• Accompany Groups to ensure high quality delivery of services throughout and function as main ground coordinator for the events;

• Follow up key account feedback in order to have an appropriate improvement;

• Escort inspection and Fam trips of agents upon request;

• Understand and well utilize the reservation/booking system of Asian Trails;

• Input of all MICE requests in software of Asian Trails;

• Leaning the communication, sales, consulting skills;

• Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;

Note: this description includes the mentioned duties/extended duties can be extending during assignment.

• Minimum 1 years working in tourism, preferably in inbound (international);

• Excellent communication skills in English (writing & oral), any additional spoken language is an advantage;

• Mature and experienced in negotiation & commercial thinking;
• Able to work both independent and as part of a team;
• Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
• Ability to work under high work load pressure;

BENEFITS

• Attractive Income Negotiable;

• Stable job. Friendly, professional working environment;

• Colleagues friendly and helpful;

• Health insurance and social insurance;

• Yearly review salary;

• 12 days’ annual leave per year;

• Career development will be offered commensurate with the responsibilities and qualifications;

• Degree: College
• Age: Unlimited
• Job type : Permanent
• Salary: Competitive