A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.
Operations
- Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
- Communicate order updates, shipment details, and any potential delays or issues to customers.
- Conduct operations in line with agreed SOPs, work instructions.
- Supervise and coordinate inbound/outbound activities in warehouse.
- Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
- Ensure jobs are effectively assigned and properly completed based on arranged schedule.
- Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
- Respond to customer’s emails and handle complaints in system (RECAP) in a timely manner
- Perform billing and costing tasks via sending debit notes, required documents, etc
- Assist warehouse supervisor and warehouse manager in others tasks.
- Ensure individual and warehouse KPIs are being achieved.
Subcontractor Management
- Ensure that the KPIs are being achieved.
- Maintain relationship with subcontractors.
Quality, Health, Safety & Environment
Assist in maintaining the security in the warehouse.
Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.
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