3.1 Knowledge
• Extensive experience in a remote support-based role
• Remote Desktop Administration experience
• Hands-on experience with Virtualization, DR/BCP Best Practices
• Knowledge of DNS, DHCP, Active Directory
• Working knowledge of data center management techniques
• Knowledge of data center power distribution
• Exposure to the implementation and support of the wider WinTel environment
• Expert In windows server operating systems • Expert in VMWare
• Detailed knowledge of SAN and UPS technology
• Knowledge of Microsoft SQL
• Working knowledge of backup/restore solutions
• Knowledge of networking topologies and network wiring systems
• Extensive experience utilizing several operating systems
• Technical certification such as MCE or MCSE preferred
• Experience with Dell server equipment a plus
• Experienced in management, development, and improvement of monitoring systems
• Experience in using the latest technologies for managing systems
• Automation experience would be desirable
3.2 Skills
• A history of self-motivation, organization, planning and detail-oriented work
• The skill set and desire to stay up with technology changes
• Able to read, analyze, and interpret technical and business documentation
• Ability to communicate in English effectively both verbally and in writing
• Ability to effectively present information and respond to questions from various levels of management and users
• Ability to work independently with minimal supervision
• A team player, able to work with peers on tasks and projects
• Flexible approach to working hours and travel
• Troubleshooting and problem resolution skills.
• Decision making skills
• Teamwork skills
• Detail and process oriented.
• Communication skills.
• Customer service skills
• Multitasking skills
• Experience with automation using PowerShell or other automation toolsets desirable
3.3 Abilities
• Ability to work independently
• Ability to demonstrate personal initiative
3.4 Leadership
• Lead by example, comply with all legal, professional and company requirements.
• Provide guidance to colleagues and through them the business line to maintain engagement in Company’s vision and strategy, build a capable workforce and provide a work environment in which people can perform.
• Provide leadership through promoting and creating buy in for a 10x culture and 5x5 strategy
• Ensure that Company systems are utilised and maintained as required
• Ensure that effective communication methods are adopted throughout the team
• Ensure that Company HR policies and procedures are followed always
3.5 Team focus
• Participate in formal and informal team communication activities
• Participate in the development and achievement of team goals and workload requirements
• Contribute to the development of new and innovative processes and practices
3.6 Other
• Other appropriate duties as requested by your Employer
• You must have the right to live and work in this location to apply for this job.
• Actively participate in the management and compliance of Company Country and Global safety policies, procedures, and requirements,
• Comply with all Company policies and procedures, including HR, IT, quality, and operations