We are looking for Warranty Administrator Executive that are responsible for ensuring smooth operations related to warranties within company. This position is also responsible for analyzing warranty data to identify trends, patterns, and recurring issues, developing strategies for maximizing claims processes, and suggesting improvements in policies, procedures, and product design.
Job Requirement
Responsibilities
Receive, process, and review warranty claims from customers
Verify claims forms and eligibility and ensure all documentation is accurate and complete
Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
Ensure claims adherence to the company’s policies and guidelines
Communicate with customers to provide updates on claims status and address and resolve related issues and queries
Analyze warranty data to track and identify patterns, trends, and recurring issues
Prepare and present reports on findings to relevant stakeholders
Suggest improvements in policies, procedures, and product design
Identify and develop strategies for maximizing claims processes
Maintain a comprehensive product knowledge
Collaborate with other departments to investigate and resolve complex warranty-related issues
Perform additional administrative tasks as needed
Requirements and skills
Proficiency in English
Excellent knowledge of MS Office, MS Excel
Self-motivated with a results-driven approach
Excellent Badminton Knowledge
More Information
Degree:
Bachelor
Age:
Unlimited
Gender:
Male
Job type : Permanent
Salary:
12 Mil - 14 Mil
VND
Company Overview
Công Ty TNHH Sunrise Sportsgear Việt NamContact person: HR
Company size: 25-99
SUNRISE has built a solid reputation as a trusted distributor of authentic Yonex and Mikasa products in countries around Southeast Asia including:...Detail
SUNRISE has built a solid reputation as a trusted distributor of authentic Yonex and Mikasa products in countries around Southeast Asia including: Singapore, Malaysia, India, Hong Kong, Macau, Indonesia, Vietnam, Philippines, Brunei, Sri Lanka, Pakistan, Maldives, Bangladesh and Nepal.
With its mission statement “to be the No. 1 sports good and lifestyle company in Asia, providing a healthy lifestyle”, Sunrise is dedicated to the sale of high-quality, authentic sports equipment, and also to the development and promotion of an active sport lifestyle. Along with Yonex, Sunrise sponsors many international tournaments throughout the year and many impressive athletes on their quest to victory.
https://www.sunriseclick.com/
Vietnam Office address: 157 Dien Bien Phu, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam.
The trusted brand YONEX is the Japanese company that produces and supplies all Yonex products to Sunrise & Company and to SunriseClick. Yonex began as a small company that manufactured wooden racquets, and throughout the years has emerged as one of the best brands for excellent quality and performance on the court.
Yonex is constantly looking to use the best technology available, and as a result, they produce some of the most technologically advanced equipment on the market today. Yonex is constantly pushing to build equipment to give athletes more strength, speed, power and control, to improve their game to reach new levels. Together, Yonex and Sunrise jointly sponsor a large number of the top athletes and the largest badminton opens in the world. All our high-quality badminton and tennis equipment comes from Yonex.